Return and Exchange Policy

Customers are entitled to a return or exchange within three days from the date of receiving the product, provided that the product has not been used and is still in its original packaging. The customer will bear any related costs.

Return Conditions:

All returned products must be in good condition, with their original tags and packaging.

The products must be returned within three days of receiving the order.

How to Return or Exchange:

Email: [email protected]

WhatsApp: 0535794379

Or any other communication methods.

We will provide you with the full address of Ajmal Al-Tohaf store for returning the products.

Once the products are received in good condition, the exchange will be processed, or the refund will be issued to your account within 7 days.

Refunds will be made to the original payment method.

What if my order is incomplete or damaged? At Ajmal Al-Tohaf, we highly value your trust. We carefully unpack and inspect all products to ensure they are free from any defects before securely repacking them to prevent damage during shipping. We are not responsible for any damage caused by the shipping company. If your order is incomplete, please contact us via email at: [email protected]@gmail.com or WhatsApp 0535794379, specifying the missing items. We will investigate the issue and either send the missing product at no additional cost, refund the amount to your bank account, or issue a coupon for the value of the missing items, which can be used at your convenience.

What should I do if I receive extra items or quantities? Please notify us if you receive extra items. We will take the necessary steps to address the issue.

We do not accept returns of used products, and we reserve the right to approve or decline returns that do not meet the above-mentioned criteria.

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